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Operating Regulations

GENERAL INFORMATION

1. About the building

O2 arena as a building -- in terms of its skeletal structure -- is divided into two basic parts, i.e., the Large Arena and Small Arena. The Large Arena is delimited by the round hall with a diameter of 135m with a 17.3m wide ring with commercial and office areas. The Large Arena building has six floors and its roof is in the shape of a spherical cap. The top of the roof is at the height of + 32,885m. Fastening equipment allowing variable alterations of the hall for various types of productions, enabling the hall to be used for sports, entertainment as well as social and cultural events, is attached to the roof trusses. The majority of the building’s standard internal technology is connected to the central integrated management system that allows automatic as well as manual control of individual functions from the control room.

The maximum spectator capacity is 17,092 spectators.

Supplementary operations in O2 arena include: gastronomy operations (kitchens, bars, restaurants, refreshments), press center, dressing rooms and facilities for players, performers and staff, technical and administrative facilities of the building, communication links, premises and facilities of the boxes and club seats, business units in the ring around the hall, etc.

2. Building location

O2 arena is a part of the multi-purpose Zelený ostrov [GreenIsland] center located in the North-East part of the broader center of Prague, on territory of the city district of Prague 9 - Vysočany. The Zelený ostrov location -- in the shape of a triangle -- borders with Českomoravská Street in the South, with Ocelárská Street on the Northern and Western sides, and with an industrial complex in the East.

3. Building´s space arrangement

O2 arena is spatially divided as follows according to the type of activities and individual persons’ right of entry:
Public and non-public areas - the authorization and check of entry into these areas are regulated exclusively by a valid ticket, or by a valid personal card or accreditation issued by the Operator. Entry to and movement of visitors on premises of O2 arena is subject to possession of a valid ticket; visitors’ entry and stay is strictly regulated according to the type of ticket that the given visitor possesses. Other persons entering O2 arena must have a valid personal card or accreditation issued by the Operator and their movement on premises of O2 arena is always subject to the performance of their obligations in the given area (e.g., employees of the O2 arena Operator, employees of the O2 arena Operator’s suppliers).

The premises of O2 arena are divided into four categories depending on the regimen of restriction and control of entry of O2 arena visitors as follows a) public areas accessible to all visitors, b) public areas accessible to visitors according to the designation on the ticket, c) non-public areas accessible to selected visitors according to the designation on the ticket, and d) non-public areas not accessible to visitors.

a. Public areas accessible to all visitors are areas of O2 arena designated for movement of visitors without regard for the type and category of their ticket. This concerns especially the North and South entrance vestibule, the area of the so called “red ring” on the first above ground floor of O2 arena on which fast food stands are located, reception info, collection point of SAZKA, a.s., smokers’ areas, and also areas of the so called “ring of the fourth above ground floor” of O2 arena (unless the capacity of O2 arena has been restricted for a given event, i.e., tickets for the 4th above ground floor of O2 arena are not sold). The extent of these public areas can be limited by the O2 arena Operator based on the type of Event taking place (e.g., closed areas behind the stage), the degree of safety risk (e.g., the need to separate fans of competing teams), etc., always in favor of private areas that are not accessible to visitors.

b. Public areas accessible to visitors according to the designation on the ticket are always areas of the seating section at the level of the first above ground floor, second above ground club floor (including the seating section of Partyboxes and seating section by the bars on the South and West sides of O2 arena), seating section of the third above ground Skybox floor (including the seating section of Starsbar, if it is open), seating section of the fourth above ground O2 floor and seating section at ice level  at -5,50m, if tickets for this area are sold. The ticket holders are allowed entry only to those parts of the area so that they can take their seat according to the designation on the ticket. In addition to the relevant parts of the seating sections, public areas accessible to visitors according to the designation on their ticket also include additional public areas on the first above ground floor of O2 arena and at ice level at 0.00, which have been designated by the O2 arena Operator as special access areas for relevant parts of the seating sections (e.g., Lokomotivka restaurant if tickets for ice level at -5.50m are sold for the Event).

c. Non-public areas accessible to selected visitors according to the designation on the ticket are areas of the foyer of the second above ground Club floor, which is divided from the seating section by a curtain, toilets and areas of the Partyboxes without their seating section, i.e., those areas of the Partybox that are divided from the seating section by a glass closable wall, and also on the third above ground Skybox floor these are areas of the halls, toilets accessible from the halls, areas of the Hall of Fame -- if it has been opened to visitors by the  O2 arena Operator according to the type of Event, areas of the Starsbar without its seating section, if it has been opened, and areas of the Skyboxes without their seating sections. These areas are designated for visitors that have VIP tickets issued based on special contractual relations with the O2 arena Operator.

d. Non-public areas not accessible to visitors are areas of O2 arena designated for securing the operation of O2 arena and support of the organization of Events in O2 arena. Access to these areas is allowed only to employees of the O2 arena Operator and also to persons performing stocking and delivery of services for the O2 arena Operator or for representatives or sub-suppliers of Event promoters, always on the basis of valid accreditation. This concerns, for example, the O2 arena Service Yard, areas of warehouses and food preparation rooms (here possession of a valid health certificate is also a condition), performers’ dressing rooms, etc.

In addition to the above stated the O2 arena premises are also divided according to their use as follows:

• areas open to visitors
• leased areas
• facilities for players and performers
• facilities for the building operator
• technical areas

The entry and stay of persons and performance of specific activities in these areas are specified in chapter 3 of these Operating Regulations and in related regulations and guidelines.

Entry for persons and stay of persons in O2 arena

1. Transportation and traffic restrictions

Public transportation
Tram access to the North entrance is from Sokolovská Street, to the South entrance from Českomoravská Street.
Bus access to the North entrance is from the Českomoravská bus terminal.
Subway access to the North entrance is from the Českomoravská station on route B.

Train
Train access to the South entrance (Českomoravská Street) is from the Nádraží Libeň train station.

Car
Access by cars will differ according to the size of event held in O2 arena. No traffic restrictions will be applied during ordinary sports, cultural or social events. In substantiated cases, mainly during events with an expected large attendance, traffic restrictions prohibiting transit of vehicles through Českomoravská Street in the Balabenka - Nádraží Liben section will be applied, or transit through Ocelářská Street will be restricted. In this case, access to the hall will be allowed to Public Transportation vehicles, taxis and to holders of a special permit issued by O2 arena's operator in cooperation with the event's organizer. Traffic management measures will be prepared for these cases.

Parking
• on the day of the event in O2 arena, it is possible to use paid parking places, respectively possible parking with the possibility of making parking service payments in the parking building SO-12; with the option of entering from Českomoravská Street and Ocelářská Street.
• at a time other than during an event, parking in the immediate vicinity of O2 arena is allowed only for holders of a special permit issued by the O2 arena operator.
• parking operations are described in detail by the parking lot Operating Regulations, which are available from employees of the parking lot operator.
• If an automobile is damaged, robbed, stolen or lost , the O2 arena Operator of Event Organizer are not liable for incurred damage, since the parking lot is paid but not supervised!

 

2. Entry of persons into the building and stay of persons in the building

An information system has been installed on the premises of O2 arena and its surroundings. This system helps O2 arena visitors with their entry into the building and when moving about the O2 arena premises.

Spectators
Spectators are generally allowed entry into the building 2 hours before the start of the event. Change of this regimen is possible based on agreement of the Event Promoter with the O2 arena Operator.
Spectators enter O2 arena via two entrances:


North entrance on the first floor from Ocelářská Street, from the Českomoravská subway station and from the tram stops on Sokolovská Street. This entrance into O2 arena has 18 entry turnstiles and 2 gates for the disabled. Barrier-free entrances for disabled persons are also situated here - the movement of disabled persons in O2 arena is described in detail by the “Operating Regulations - for disabled citizens”, which are available at the North info reception of the red ring.
O2 arena has a total of 48 places for persons in wheelchairs and their guides. In sectors 103, 104, 120, 121 at the level of rows 20 and 21, and in sectors 117, 118 at the level of rows 17 and 18, there is a platform allowing comfortable viewing of the show by eight persons in wheelchairs and members of their accompanying party. For reasons of the variable arrangement of the hall for specific events, it is not always possible to fully use the capacity of places designated for persons in wheelchairs.
On tickets for holders of ZTP/P cards - persons in wheelchairs, or for holders of ZTP and ZTP/P cards, the Event Organizer provides a discount on admission for these physically handicapped persons; tickets can be ordered at the call center telephone number (+420) 266 12 11 22 on working days from 8am to 4:30pm.


South entrance on the second floor from Českomoravská Street, from the tram stop and Nádraží Libeň train station. From this floor the spectators take the escalators down to the 1st floor, where 12 entry turnstiles provide entry into O2 arena.


The regimen of Club Seat users is described in detail by the Club Seats Operating Regulations, which are available at the info reception of the club floor. Entry to the club floor is allowed for owners of club seats via a special entrance based on a valid ticket. Spectators with tickets for the first and fourth floors do not have access to the building’s other floors.

SKYBOX users

SKYBOX users may enter the building Monday to Sunday, 8am to midnight. This regimen can only be changed based on agreement with the O2 arena Operator.

SKYBOX users enter the building via four entrances:

two entrances on the underground floor from the garage area (when entering by passenger car)
entrances number 1 and 10 - VIP lodge on the first floor from Ocelářská Street, from the Českomoravská subway station and tram stops on Sokolovská Street. This entrance has its own lodge that is operated by the security service.
SKYBOX usage is described in detail in the SKYBOX Operating Regulations, which are available at the information reception of the Skybox floor.

Office users

Office users may enter the building non-stop Monday to Sunday.
Office users enter the building via the:

staff entrance on the first floor from Ocelářská Street, from the Českomoravská subway station and tram stops on Sokolovská Street. This entrance has its own lodge that is operated by the security service.

Office usage is described in detail in the Office Lease Regulations.

Access to offices and shops in the public part of O2 arena
The public can enter the shops on the second floor Monday-Sunday, 7am to 10pm. This regimen can only be changed based on agreement with the O2 arena Operator.

The shops can be accessed by:

the moving sidewalks from the first floor from Ocelářská Street from the Českomoravská subway station on the second floor.

The South entrance on the second floor from Českomoravská Street, from the tram stop and Nádraží Libeň train station.

Shop usage is described in detail by the Sales or Operating Regulations of Shops.

During an event:

Accredited visitors - journalists
Accredited visitors - journalists may generally enter the building 2 hours before the start of an event via their own entrance no. 31. This regimen can be changed based on agreement of the Event Promoter with the O2 arena Operator. The specific regimen is established based on the nature of the event.

Performers, players and their escorts
Performers, players and their escorts may move about the O2 arena based on the Event Promoter’s contract with the O2 arena owner. This contract also includes the setting of the safety risk degree and ensuing setting of the organizer’s staff positions. If the promoter insists on decreasing the number of organizer staff positions, even when they are necessary for securing the safety of the entire event, the promoter signs a declaration on the acceptance of responsibility -- financial, administrative, and last but not least, criminal -- for any damage caused to the property of all participants, or the health of all participants, and also on the acceptance of standards and limits restricting the promoter’s activities in O2 arena.
An “Event Manual” is prepared in cooperation with the O2 arena Operator and Event Promoter for each event organized in O2 arena. This manual determines the degree of safety risk, the acquired knowledge regarding the planned event, setting of the positions of the organizer’s staff, as well as any other measures for eliminating the danger of disturbance to the smooth course of the planned event and also (among other things) the regimen of the entry and movement of persons participating in securing the event in O2 arena.
Performers, players and their escorts can standardly enter the building in the extent pursuant to the concluded contract.

Performers, players and their escort enter the building:


• in the event of arrival by cars of buses via the service yard on the first underground floor along the ramp from Českomoravská Street. Player dressing rooms can be accessed directly from the service yard. Access to the service yard is monitored by a security camera and security service, the number of the members of the service yard surveillance team is set according to the number of permitted vehicles that can simultaneously approach for offloading in the service yard; the number of the surveillance team members is regulated by the principle of 2 permanent members and then always one surveillance member per vehicle according to the number of vehicles.

via entrance no. 31 on the first floor from Ocelářská Street, from the Českomoravská subway station and tram stops on Sokolovská Street. This entrance has its own lodge that is operated by the security service.

Operations in the service yard are described in detail by the Service Yard Operating Regulations.

O2 arena employees

Vstup do objektu je pracovníkům zaměstnaným v O2 areně umožněn nepřetržitě.
Pracovníci zaměstnaní v O2 areně vstupují do objektu:

via the staff entrance on the first floor, entrance no. 11 from Ocelářská Street, from the Českomoravská subway station and the tram stops on Sokolovská Street. This entrance has its own lodge that is operated by the security service.
Further movement of these persons in the building is based on their employment classification and access to specific areas is restricted via entry cards.

Supplies, suppliers

Entry into the building for supply and supplier purposes is allowed during designated hours as follows:

via the service yard on the first underground floor along the ramp from Českomoravská Street. Player / performer dressing rooms can be accessed directly from the service yard. Access to the service yard is monitored by security service.

via the staff entrance on the first floor, entrance no. 11 from Ocelářská Street, from the Českomoravská subway station. This entrance has its own lodge that is operated by the security service. Operations in the service yard are described in detail by the Service Yard Operating Regulations.

The regimen of specific events is described in the Promoter’s Guidelines.

.
1. The ticket is valid only for the stated day, hour, event, place and seat, and is valid only with a control stub and entitles the visitor to one entry. The ticket ceases to be valid after the visitor exits the event location. Any modifications to the ticket render it invalid. If the ticket’s validity lapses, or if it is damaged, destroyed, lost or stolen, it cannot be exchanged, its value cannot be replaced and any other compensation cannot be provided. Any transfer, sale or unloading of the ticket without the Organizer’s written consent, or any attempt to resell the ticket for a price higher than the price printed on the ticket renders the ticket invalid. The holder of such a ticket will be refused entry into the event location or will be ushered out; this forms the basis for confiscating the ticket without compensating its nominal price or providing any other compensation.
2. The ticket is a valuable; counterfeiting it or making changes to it is prohibited. The Organizer will refuse entry to an event to all holders of such tickets.
3. Paid admission fee is not refunded, tickets are not exchanged. If an event is cancelled, the organizer -- and not the seller of the tickets -- is responsible for returning admission fees. If an event is cancelled, the ticket holder will exercise the right to the refund of the admission fee based on the Organizer’s instructions. Service fees are not refunded. The compensation of special expenses (e.g., hotel, travel expenditures) is not provided. Change of program is reserved. The event date and time can be changed without notice.
4. Taking photographs and making video and audio recordings during an event, including intermissions, is prohibited. This ban excludes persons that receive the Organizer’s permission to do so.
5. While performing obligations ensuing from the sale of tickets, the joint-stock company O2 Czech Republic a.s.
will proceed in accordance with valid Business Conditions for the provision of ticket selling services for sports and cultural events via the SAZKA TICKET sales network. The up-to-date text of the business conditions is available at www.sazkaticket.cz.

3. Departure of persons from the building

Spectators
The departure of spectators after the conclusion of an event is organized as quickly as possible and via the shortest possible route. The main staircases are also used for the exit of spectators from the fourth floor.

Other persons
Other persons, i.e., persons other than the spectators, usually leave the building in the same way as they entered.

Building evacuation
Evacuation of the building is regulated by the "Fire Evacuation Regulations", which are a part of the Emergency Plans. The building's evacuation is managed by O2 arena's Crisis Management, which proceeds in accordance with these plans.
In the event of evacuation all emergency exits on the first floor will be open.


4. Basic rules for entry and stay of persons in the building

1. Entry and stay in O2 arena is subject to compliance with laws, decrees and other subordinate legislation and internal regulations of O2 arena, mainly the O2 arena Operating regulations. These Operating regulations are available at all O2 arena box offices and also at www.O2arena.cz.
2. Each person entering O2 arena is obligated to behave so that no damage is caused to O2 arena or its equipment and to maintain cleanliness and order.
3. Entry into O2 arena is at one’s own risk.
4. The operator of O2 arena reserves the right to refuse entry to or to usher out anyone who does not comply with the regulations, i.e., the Operating regulations, the Organizer’s instructions, or any person whose behavior is deemed unacceptable by the operator (e.g., attacking another visitor or organizer, racially motivated cheering, etc.). Each person under the influence of alcohol or drugs will not be allowed inside O2 arena or will be ushered out of the premises of O2 arena without compensation.
5. A ticket for entry into O2 arena is valid only for the stated day, time, event, place and sector, row and place stated on it. The ticket is valid only if unchanged, undamaged, complete -- i.e., among other things, with the control stub -- and entitles the holder to only one entry into O2 arena.
6. Any transfer, sale or unloading of the ticket without the Organizer’s written consent, or any attempt to resell the ticket for a price higher than the price printed on the ticket renders the ticket invalid. The holder of such a ticket will be refused entry into the event location or will be ushered out; this forms the basis for confiscating the ticket without compensating its nominal price or providing any other compensation. Without the express written consent of the O2 arena Operator and Organizer, the buyer or ticket holder cannot handle the ticket in any way in connection with promotion (including competitions and consumer lotteries) of the buyer or ticket holder or any products or services for any commercial or other purposes. This ban also applies to the handling of a significant part of the ticket. The ticket is a valuable; counterfeiting it or making changes to it is prohibited. The Organizer will refuse entry to an event to all holders of such tickets.
7. Each person entering O2 arena is obligated to go through an entry check verifying the validity of the ticket and authorizing this person for visiting the relevant event that is taking place in O2 arena. The entry check is performed by an automatic turnstile system, or if this equipment is not in operation by a visual check. If the control system identifies the ticket as invalid, the holder of such a ticket is authorized to file a complaint regarding this ticket with the organizer’s staff performing the entry check or at an O2  complaints point. A complaint protocol will be drafted regarding the complaints proceedings after the ticket is presented. If the complaint is acknowledged as justified, a duplicate ticket or replacement ticket will be issued.
8. The ticket ceases to be valid after exit from O2 arena. The ticket holder is obligated to carry the ticket with him or her at all times while in O2 arena and to immediately present the ticket for control upon request by the organizer’s staff.
9. Any person who discovers a defect on the premises or equipment of O2 arena endangering property is obligated to immediately report this defect to the organizer’s staff.
10. If any person is injured, anyone who sees this situation is obligated to notify the O2 arena Operator about this. The O2 arena Operator is not responsible for damage caused to visitors’ property or health, if the damage is caused by irresponsible actions of other persons that are present.
11. All persons entering O2 arena agree to a security check of them and their baggage; the goal of this check is to ensure the safety of other persons and property in O2 arena. Anyone refusing this security check can be refused entry into O2 arena.
12. Visitors are not allowed to bring into O2 arena any alcohol, umbrellas (with the exception of folding umbrellas if it is raining), food and beverages (with the exception of substantiated health reasons), bottles, pressurized items, containers of all types (glass or PET bottles, cans, tins, etc.), unworn clothes, political and advertising materials (it is possible to bring advertising materials into the VIP area after prior consent of the Operator), glass or glass items, drugs, toxic and intoxicating substances, excessive sized luggage, weapons (thrusting, cutting, firing, etc.), scissors, laptop computers (with the exception of VIP floors), any kind of recording device, namely data, video and audio (exceptions are generally granted by the Event Organizer), explosive substances (blasting agents, detonating agents and explosive flammable substances), flammable substances, binoculars, telescopes, perfumes - more than 100 ml (upon request of an arena security worker during the entry security check, the owner is obligated to try the perfume on him or herself), lacquers or spray deodorants - more than 100 ml (upon request of an arena security worker during the entry security check, the owner is obligated to try the spray deodorant on him or herself), children’s prams (including the so called “strollers”), bicycles, scooters (and other transportation means or sports instruments and equipment) and other dangerous items that could cause damage to health or property to the O2 arena, Event Organizer and Visitors. The O2 arena Operator or Event Organizer has the right to decide whether specific items are dangerous or not
13. Only food and beverages purchased in the arena may be consumed in O2 arena.
14. In O2 arena it is strictly prohibited to throw any items onto the ice or production area.
15. Entry of animals into O2 arena is prohibited.
16. Smoking is prohibited in O2 arena, with the exception of structurally separated areas with special ventilation, as stipulated by law. These areas are identified by the O2 arena information system. The said areas are not found on the first and fourth floor. If the smoking ban is breached, the organizer’s staff may usher the visitor that breached this ban out of O2 arena without compensation.
17. In O2 arena it is strictly prohibited to use open fire in any form.
18. Entry into O2 arena will be refused to persons with any type of recording devices, namely data, video and audio. Transmission and assistance with transmission, production of images and reproduction of the Event in any way, including the Internet and mobile phones, is prohibited. Taking photographs and making video and audio recordings during the Event, including breaks, is prohibited (without prior consent of the O2 arena Operator and the Event Organizer). Any video and audio recordings made in O2 arena, on it or in it, cannot be used for commercial purposes without consent of the O2 arena Operator and Event Organizer. The unauthorized use, transmission or reproduction of a logo or registered trademark of O2 arena is prohibited
19. In O2 arena it is prohibited to participate in any marketing and advertising activities that have not been permitted by the O2 arena Operator and Event Organizer.
20. Each person entering O2 arena agrees, without any further notification, with the free-of-charge use of his/her image or portrait as a part of any video recording, transmission or reproduction of the event for commercial or promotional purposes, namely within the scope of the displaying of the entire or part of the Event in connection with O2 arena, Event Organizer their sponsors.
21. Each person entering O2 arena is obligated to return items found in O2 arena to the O2 arena Operator or Event Organizer.
22. Compensation of all damage caused by the Visitor will be claimed pursuant to the relevant valid legal regulations of the Czech Republic.
23. The O2 arena Operator and Event Organizer do not accept any responsibility for damage to health or property incurred by the visitor by items coming from the ice, even if the action is intentional. In the case of intentional actions, damage can be claimed exclusively from the person that caused the given damage by his or her intentional actions.
24. The O2 arena Operator and Event Organizer do not accept any responsibility for the loss of items or their theft by other persons, with the exception of those items that the O2 arena Operator or Event Organizer accepted for safekeeping on premises specially designated for this purpose (e.g., changing rooms)
25. In the event of evacuation of the O2 arena facility, each person that is in the facility at the time is obligated to comply with the Fire Alarm Guidelines and Evacuation Plan and to comply with the instructions of Authorized Persons managing the evacuation.

5. Ban on smoking and selling of alcoholic beverages


Pursuant to Act no. 379/2005 Coll., on Protective measures against damage caused by tobacco products, alcohol and other addictive substances and on change of related laws, the availability of tobacco products and alcoholic beverages is restricted on premises of O2 arena.

Restricted availability of tobacco products
On premises of O2 arena it is prohibited to sell tobacco products to persons younger than 18. The sale of tobacco products in O2 arena is also prohibited during public Events that are designated for persons younger than 18, i.e., Events for which children’s tickets (stipulated for children based on the child’s age and/or height) are sold.

Smoking ban
Smoking is prohibited on premises of O2 arena, with the exception of special, structurally divided areas designated for smokers and marked with a clearly visible sign as space designated for smoking and where sufficient ventilation is secured pursuant to the requirements stipulated by special legal regulations. The areas in question are:
a) structurally divided public area accessible to all visitors of the south vestibule of the “red ring” on the first above ground floor of O2 arena;
b) structurally divided public area of the Lokomotivka restaurant accessible to visitors according to the instructions on the ticket at ice level 0.00;
c) structurally divided non-public area accessible to selected visitors according to the instructions on the ticket, where smoking is permitted only after the Event has ended.

If a visitor to O2 arena does not comply with the smoking ban, even after being asked by the O2 arena Operator to stop or to leave the premises, the O2 arena Operator is authorized to request the municipal police, or the Czech Republic Police, to take action leading to compliance with the ban.

Restricted availability of alcoholic beverages
O2 arena is a cultural facility and also a public food services facility operated on the basis of hospitality services, therefore on premises of O2 arena it is permitted to sell and serve alcoholic beverages. But it is always prohibited to sell alcoholic beverages to persons younger than 18 on premises of O2 arena. The sale of alcoholic beverages on premises of O2 arena is also prohibited during public Events that are designated for persons younger than 18. Events that are expressly designated for children by the Event promoter in the Organizer’s Instructions, or Events for which at least 75% of all tickets sold are sold in the children’s tickets category (stipulated for children according to the child’s age and/or height). Alcoholic beverages, with the exception of draft beer with an extract of original beer wort of 10 percent by weight or less, may also not be sold in O2 arena during public sports Events. Public sports Events are Events taking place within the scope of any official sports competition organized by a sports association registered in the Czech Republic where sports results are objectively measured during such a sports Event.

Conditions for the selling and serving of alcoholic beverages
On premises of O2 arena, alcoholic beverages may be sold and served only:
a) in public areas of O2 arena accessible to all visitors or accessible to visitors based on the designation on the ticket during the organization of public cultural, social and entertainment Events, such as concerts, theater, dance or musical performances, dance parties, festivities and exhibitions that are not designated for persons younger than 18, i.e., which are not expressly designated as ‘for children’ by the Event Promoter in the Organizer’s Instructions, or Events for which at least 75% of all tickets sold are not sold in the children’s tickets category (stipulated for children according to the child’s age and/or height), and also during commercial and marketing Events and private, so called ‘corporate’ Events, and during the organization of sports Events only in the form of draft beer with an extract of original beer wort of 10 percent by weight or less;
b) in non-public areas accessible to selected visitor based on the designation on the ticket during the organization of all events, with the exception of (i) times of the taking place of public Events that are designated for persons younger than 18, i.e., which are not expressly designated as ‘for children’ by the Event Promoter in the Organizer’s Instructions, or Events for which at least 75% of all tickets sold are not sold in the children’s tickets category (stipulated for children according to the child’s age and/or height), and (ii) times of the taking place of public sports Events when it is possible to serve only draft beer with an extract of original beer wort of 10 percent by weight or less; the ‘time of the taking place of such a sports event’ is considered to be only the time designated for the game, race or match (i.e., not intermissions, time for the introduction of participants, announcing of results, etc.) by the rules of the sport in question.


6. Fire alarm guidelines


These Fire Alarm Guidelines are prepared in accordance with resolution § 32 of the Ministry of Interior Decree no. 246/2001 Coll.
1. PURPOSE
The Fire Alarm Guidelines regulate the performance of a fast and effective fire-fighting measure and define the obligations of employees and other persons in the event of a fire, operating accident, disaster, or any other emergency condition or extraordinary event.

2. PROCEDURE OF A PERSON THAT SEES A FIRE AND PLACE  FOR REPORTING FIRES
Each person who sees a fire that he or she can extinguish or locate on his or her own is obligated to immediately do so with the use of all accessible fire-fighting equipment (portable fire extinguishers, hydrants). In connection with fire-fighting, each person is obligated to take all necessary measures for the saving of endangered persons and to provide personal assistance to them.

T IS POSSIBLE TO REPORT A DISCOVERED FIRE IN PERSON AT THE FIRE REPORTING POINT AT THE SECURITY CONTROL ROOM OR TO A MEMBER OF THE FIRE PATROL, BY PRESSING THE ELECTRONIC FIRE ALARM, OR BY CALLING 266 121 011

When reporting a fire, it is necessary to state the following information:

• First and last name of the caller and telephone number from which the report is being made
• What event has occurred, which part of the building is affected and extent of the event
• Danger of the threat of persons

3. METHOD OF ANNOUNCING A FIRE ALARM
A fire alarm is announced via an evacuation broadcast. In the event of a fire alarm, all persons are obligated to respect the instructions provided via the evacuation broadcast.

4. PROCEDURE OF PERSONS IN THE EVENT OF A FIRE ALARM
All persons located in the endangered section are obligated to immediately perform their own evacuation in accordance with the building’s evacuation plan and the designation of the direction of the escape routes. All persons are obligated to comply with the instructions of persons securing the evacuation and -- after arrival of the Fire Rescue Brigade -- with the instructions of the operation commander.

5. IMPORTANT TELEPHONE NUMBERS
O2 arena control room………………………………..……………………….266 121 011
Emergency hotline……………………………………………………………… ..112

Reporting an ELECTRICITY……………………….. ………………………224 915 151
Reporting a NATURAL GAS…………………………………………………..12 39
Reporting a WATER defect…………………………………………………..267 310 543

Each fire or start of fire, even if extinguished by one’s own strength and means, must be immediately reported to the Prague Fire Rescue Brigade.

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