Rules for visitors – O2 arena
  1. Home
  2. Rules for visitors

For visitors

Parking and transportationRules for visitorsEvolv security screening systemProhibited items in O2 arenaCashless payment at the O2 arenaFastTrack – priority entry to the eventAvoid queuesBox OfficesWhere to eatSTAGES HOTEL PragueO2 arena applicationVirtual tour of the O2 arenaPrivacy PolicyEthics hotline

Rules for visitors

The Entrance

Spectators may normally enter the O2 arena 1.5 hour before the event. This may be changed based upon an agreement between the event promoter and the O2 arena Operator.

Spectators enter the O2 arena by the North entrance located on the 1st Floor accessible from Ocelarska St., the Ceskomoravska underground station and Sokolovska tram stops. This entrance in the O2 arena features 18 turnstiles and 2 gates for people with disabilities.

 

Barrier-free Entrance

Barrier-free entrance for people with disabilities

By the North entrance located on the 1st Floor accessible from Ocelarska St., the Ceskomoravska underground station and Sokolovska tram stops. There are barrier-free entrances for people with disabilities. The O2 arena features a total of 48 seats for wheelchair users and their escorts. In each of the 103, 104, 120 and 121 sectors in rows no. 20 and 21 and in sectors no. 117 and 118, in rows no. 17 and 18, there is a platform allowing for comfortable viewing of performances to eight wheelchair users and their escorts. Due to the varied layout for individual events, it is not always possible to fully use the capacity of areas designated for wheelchair users.

Tickets

Send orders by e-mail to rezervace@ticketportal.cz.

Taking Photographs

No recording devices, albeit data, video or audio may be brought in the O2 arena. In spite of that, there are events taking place at the O2 arena whose spectators may bring, e.g., a compact camera.

Exceptions are granted by the event organizer are indicated in the Organizer’s Guidelines available in the detail section of every event.

Deposit Facilities

During events, O2 arena provides for storage of valuables or large luggage in its deposit facilities. The depository is located on the left side of the O2 arena entrance.

Payment is possible in cash or by credit card.

Approximate price list:

  • small items: CZK 20 (eg knife, umbrella, groceries)
  • medium items: CZK 50 (eg smaller backpack, bag)
  • valuables and large items: CZK 100 (eg laptop, tablet, camera, suitcase, backpack, folding pram)

The Deposit is limited in space and is mainly used for storing oversized luggage (larger than 30 x 20 x 10 cm) and other objects with which it is not possible to enter the O2 arena (via Prohibited items).

IT IS NOT POSSIBLE to store explosive, highly flammable, narcotic, psychotropic, strong-smelling, toxic or otherwise dangerous substances, acids, firearms and ammunition, pressure vessels and other materials that, due to their chemical or physical properties, may cause a threat to human health or the environment or property.

We would like to inform visitors that the storage deposit for items, located opposite the northern entrance on Ocelářská Street, has limited storage capacity. Visitors are not entitled to store their belongings in the deposit (or cloakroom). Storage in the deposit (or cloakroom) may be refused, especially if the maximum capacity of the deposit (or cloakroom) is reached.

Visitor Rules

These Visitor Rules apply to all persons entering O2 arena through designated entrances on presentation of a valid ticket or on the basis of special permission granted by the Operator. Such persons must comply with the following basic information and rules:

  1. Definitions for the purposes of these Visitor Rules. O2 arena means the multifunctional venue at Českomoravská 2345/17a, 190 00 Prague, forming part of the larger complex in building No. 2345. The Operator means Bestsport, a.s. The Organiser means a person organising an event at O2 arena by agreement with the Operator. The Ticket Seller means a person designated as an official seller of tickets for an event under an agreement between the Operator and the Organiser. An Authorised Person means a person designated by the Operator, or under an agreement between the Operator and the Organiser, to carry out the instructions of the Operator or Organiser in connection with events and/or the operation of O2 arena and its immediate surroundings, and who is visibly identified (by uniform or vest). Such persons may include security personnel, event stewards and organisers, medical personnel, firefighters and anti-smoking patrols.
  2. Rules for entry to and movement within O2 arena. By purchasing a ticket, visitors agree to comply with the Operating Rules, Visitor Rules, Complaints Procedure and Organiser’s Instructions, and undertake to observe them during their visit to O2 arena, as well as all applicable laws and regulations. The rules are available at all O2 arena ticket offices, at the information reception in the north foyer, and at https://www.o2arena.cz/pro-navstevniky/pravidla-pro-navstevniky/. Visitors must also observe generally accepted standards of decent and considerate conduct and refrain from any expressions of interpersonal, racial, religious or political intolerance. Visitors must follow the instructions of the Organiser at the event venue and of other duly identified authorised personnel, including stewards, firefighters, paramedics, doctors and anti-smoking patrols.
  3. Prevention of damage. Everyone entering O2 arena must behave so as not to damage the venue or its equipment, or the property or health of others, and must maintain cleanliness and order in the venue and its surroundings. Anyone who notices a defect in the premises or equipment that threatens personal safety or may cause property damage must immediately report it to an Authorised Person or the Operator.
  4. Admission of persons. Legal guardians are responsible for persons under 18. Persons under 15 may enter O2 arena only when accompanied by an adult (for example, their legal guardian). An Authorised Person may request proof of age to verify compliance with this requirement.
  5. Refusal of admission or removal from O2 arena. The Operator reserves the right to refuse admission to, or remove, anyone who fails to comply with the applicable rules or whose behaviour is deemed inappropriate (including assaulting another visitor or person, racially motivated chanting, obstructing other visitors’ views or unreasonably harassing others). Anyone visibly under the influence of alcohol or drugs will be refused admission or removed without compensation. Anyone whose conduct gives rise to suspicion of a criminal offence under Act No. 40/2009 Coll., the Criminal Code, as amended, or of a misdemeanour will also be removed. In such cases the Operator or Organiser may call the Police of the Czech Republic. This applies in particular to conduct whereby a person:
  6. intentionally or negligently creates or increases a danger to the public, or makes it harder to prevent or mitigate such danger;
  7. offers narcotic or psychotropic substances to visitors;
  8. encourages visitors to misuse addictive substances other than alcohol;
  9. intentionally or negligently causes or increases the risk of introducing or spreading an infectious human disease;
  10. uses violence against a group of visitors or an individual, or threatens them with bodily harm;
  11. publicly defames a nation, language, ethnic group or race, political belief, religion or similar characteristic;
  12. publicly incites hatred against a nation, ethnic group, race, religion or class;
  13. publicly spreads a false alarm (for example, falsely reporting an explosive device or calling for help without cause);
  14. commits grossly indecent or disorderly conduct, for example by disrupting an organised sporting event or attacking one or more visitors;
  15. intentionally or negligently causes serious bodily injury to another visitor;
  16. uses violence against another visitor with the intention of taking property belonging to someone else;
  17. destroys, damages or renders unusable any item in O2 arena, thereby causing damage to another person’s property;
  18. repeatedly or systematically acts to defeat a restrictive measure imposed in misdemeanour proceedings prohibiting attendance at venues hosting sporting events, or a restriction imposed under legislation on addictive substances prohibiting attendance at designated publicly accessible places; or obstructs or substantially impedes enforcement of a court or other public authority decision by attending an event covered by a ban on attendance at sporting, cultural or other social events, or otherwise seriously acts to defeat the purpose of such a ban.
  19. Disability card holders (ZTP/P). For wheelchair users holding ZTP/P tickets and their accompanying persons, designated spaces are provided on special platforms on the first floor of O2 arena, unless the type or nature of the event makes this part of the floor unavailable, the wheelchair platforms cannot be used, or the Organiser does not permit their use for a particular reason. For wheelchair users holding ZTP/P tickets for the Club Level and their accompanying persons, designated spaces are provided on special platforms on the second floor of O2 arena. Such visitors may enter only through entrances designated for ZTP/P tickets.
  20. Tickets. Each visitor whose admission is based on a purchased ticket must present that ticket for inspection. Every spectator, including a young child, must have their own ticket. A ticket is valid solely for the date, time, event, venue, section, row and seat indicated on it (or standing area, where applicable), unless changed by the Organiser. Visitors may not watch the event from a location other than that for which they hold a ticket. A ticket is valid only if complete, undamaged and unaltered. Unless otherwise specified in the Organiser’s Instructions, a ticket permits one entry only and becomes invalid upon leaving O2 arena. Visitors must retain their tickets throughout their stay and present a valid ticket upon request by an Authorised Person; otherwise they may be removed without a refund or right of re-entry. Tickets may be checked at the entrance turnstiles, at entrances to individual auditorium sections, within the auditorium and elsewhere. Admission is normally checked using automated turnstiles or mobile scanners, or visually if the technology is unavailable. If a ticket is marked invalid by the system, its holder may submit a complaint at the O2 arena complaints point (the relevant Ticket Seller’s complaints ticket office). Complaints may be made only for tickets purchased from official sellers. Upon presentation of the ticket, a complaint report will be prepared unless the complainant requests otherwise. If the complaint is upheld, a duplicate or replacement ticket will be issued. Ticket complaints are handled primarily by the Ticket Seller and the Organiser.
  21. Handling of tickets. A ticket is a security document; counterfeiting or altering it is prohibited, and any subsequent alteration invalidates it. Expired, damaged, destroyed, lost or stolen tickets cannot be exchanged, refunded or otherwise compensated. Any further transfer, sale or disposal of a ticket without the Organiser’s written consent, or any attempt to resell it for more than the printed price, renders it invalid. Its holder may be refused admission or removed; a printed ticket may be confiscated without refund of its face value or other compensation.
  22. Ticket formats. Tickets may be (i) printed tickets with a control stub (standard tickets); (ii) printed “home tickets/e-tickets”, generally on A4 paper without a control stub; (iii) QR codes displayed on a mobile phone; or (iv) another format permitted by agreement among the Organiser, Operator and Ticket Seller. Tickets under (i) must be complete, including the control stub, and duly issued by an authorised Ticket Seller. Tickets under (ii) and (iv) must meet the conditions specified at purchase (for example, an A4 printout for (ii)). For tickets under (iii), the QR code must be legible and displayed only on a device permitted inside O2 arena (not, for example, a tablet). The visitor must keep the device capable of displaying the QR code for inspection throughout their stay. If the device is unavailable or insufficiently functional (for example, due to a low battery), the visitor may be removed without a refund or right of re-entry.
  23. Marketing use of the event, tickets or O2 arena. Without the express written consent of both the Operator and the Organiser, a ticket purchaser or holder may not use the ticket, or any substantial part of it, in connection with the promotion of themselves, another person, or any goods or services, including competitions and consumer lotteries, for commercial or other purposes. No marketing or advertising activities may be organised or carried out in O2 arena without the Operator’s prior consent. Purchasing a ticket does not entitle anyone to use the event for marketing purposes without the Organiser’s consent.
  24. Event changes and cancellation. Admission fees paid are non-refundable and tickets are non-exchangeable. If an event is cancelled, the Organiser is responsible for ticket refunds; ticket holders must claim refunds according to the Organiser’s instructions. Service fees are non-refundable. Incidental expenses (such as accommodation or travel) will not be reimbursed. Programme changes are reserved. Event dates and times may change without individual notice, provided the change is published at least on the event website. Ticket holders are advised to check the current admission conditions and operating information (such as door-opening times) on the event page at o2arena.cz before attending. If an event is rescheduled, this will be published at least on the event page at www.o2arena.cz once the Organiser has provided the information.
  25. Complaints. Visitors wishing to complain about a service provided on the basis of a ticket may do so during the event at the north information stand. Complaints must be made without delay after the circumstances giving rise to a claim for defective performance arise. A complaint submitted only after watching the event may not be considered timely. Obstructed views caused by other visitors (for example, dancing, singing or moving along a row), by venue safety features required under building approval or Czech law (such as balcony railing heights), or partial obstructions due to the event setup or stage design are not accepted as grounds for complaint. Other complaints against the Operator are governed by the Complaints Procedure.
  26. Liability for damage. Anyone who becomes aware of an injury must notify an Authorised Person or the Operator. The Operator is not liable for damage to visitors’ property or health caused by third parties or force majeure. Visitors are liable for damage they cause, and compensation will be sought in accordance with applicable law.
  27. Security screening on entry. Everyone entering O2 arena agrees to security screening of their person and belongings, including screening using technical equipment, to ensure the safety of others. Refusal to undergo screening is grounds for denial of entry.
  28. Prohibited items. The following may not be brought into O2 arena: alcohol of any kind; umbrellas (except folding umbrellas in rainy weather); food and beverages (except where supported by documented medical reasons); bottles, pressurised items and containers of any kind (including glass or PET bottles, cans and boxes); clothing not being worn (except items purchased from official merchandise sellers outside the arena); political and advertising materials (advertising materials may be admitted with the Operator’s prior consent); glass or glass objects; drugs and toxic or intoxicating substances; oversized luggage (larger than 30 × 20 × 10 cm); weapons (including stabbing, cutting and firearms); poles and sticks (including selfie sticks, handles and flagpoles); laser devices; drones; scissors; laptops, tablets and similar devices (this restriction does not apply to visitors to the VIP levels on the second and third floors of O2 arena); any data, video or audio recording equipment other than personal mobile phones, unless otherwise determined by the Organiser (including stricter restrictions); explosives (including blasting agents, detonating substances and explosive flammables); flammable materials; binoculars (except pocket binoculars and opera glasses no longer than 15 cm); perfumes exceeding 100 ml (the holder must test the perfume on themselves if requested during screening); hairsprays or spray deodorants exceeding 100 ml (the holder must test them on themselves if requested); prams and pushchairs (including lightweight folding buggies); bicycles, scooters and other means of transport or sporting equipment; and other dangerous items that could harm people or property belonging to O2 arena, the Organiser or visitors. The Operator or Organiser decides whether an item is dangerous. Prohibited items that cannot be brought inside and are not deposited in the storage facility will be discarded.
  29. Additional prohibited items. In agreement with the Operator, the Organiser may prohibit additional specific items at a particular event, usually by listing them in the Organiser’s Instructions.
  30. Storage facility. Visitors may use the paid outdoor storage facility for items that may not be brought into O2 arena, provided the items are eligible for storage. The facility is located in the northern part of the grounds surrounding O2 arena, near the flagpoles. Conditions of use are displayed at the facility or at https://www.o2arena.cz/pro-navstevniky/pravidla-pro-navstevniky/.
  31. Food consumption in O2 arena. Only food and beverages purchased inside O2 arena may be consumed, and only in designated areas. At certain events, food and beverages are entirely prohibited in the auditorium and floor area.
  32. Prohibition on throwing objects. Throwing any objects onto the ice rink or performance area or into the auditorium is strictly prohibited.
  33. Assistance animals. Animals are not permitted in O2 arena, except assistance and guide dogs. Upon request by an Authorised Person, proof of the dog’s assistance or guide-dog training must be presented during entry screening.
  34. Open flames. The use of open flames is prohibited in O2 arena.
  35. Recording equipment. Persons carrying data, video or audio recording equipment will be refused entry unless otherwise provided in the Organiser’s Instructions by the Operator in agreement with the Organiser, or unless the device is a personal mobile phone. Broadcasting or assisting in the broadcast of an event, producing images of the event or reproducing it by any means, including the internet and mobile phones, is prohibited. Photography and video or audio recording during events, including intervals, are prohibited. Any video or audio recordings made at, on or in O2 arena may not be used commercially without the consent of both the Operator and the Organiser. Unauthorised use, transmission or reproduction of the O2 arena logo or protected trademark is prohibited.
  36. Use of visitors’ images. Everyone entering O2 arena agrees, without further notice, to the free but proportionate use of their image or likeness as part of any visual recording, broadcast or reproduction of an event or sporting match for commercial or promotional purposes, in the context of showing all or part of the event in connection with O2 arena, the Organiser and its contractual partners (such as sponsors). Such persons nevertheless retain their rights under applicable law, in particular Act No. 89/2012 Coll., as amended. Information about data subjects’ rights in relation to the Operator’s processing of personal data is provided in the Privacy Policy at https://www.o2arena.cz/pro-navstevniky/ochrana-soukromi/.
  37. Lost property. Anyone entering O2 arena must hand over any items found on the premises to the Operator, an Authorised Person, the Organiser or the Police of the Czech Republic.
  38. Unattended belongings. The Operator and Organiser accept no liability for belongings left unattended, lost or stolen by others, except for items they have accepted for safekeeping in specially designated areas (such as cloakrooms or the storage facility).
  39. CCTV surveillance. Visitors acknowledge that the entire O2 arena building and adjacent areas are monitored by recording CCTV cameras, and by entering the venue or its surrounding grounds consent to such monitoring and recording. Information about the personal data processed, retention periods and purposes is available at https://www.o2arena.cz/pro-navstevniky/ochrana-soukromi/.
  40. Evacuation. In the event of evacuation, everyone present in O2 arena must comply with the Fire Alarm Instructions posted in sufficient numbers on every floor and follow the directions of Authorised Persons managing the evacuation. Evacuation exit maps are displayed alongside the Fire Alarm Instructions.
  41. Prohibition on political promotion. Everyone entering O2 arena or its surrounding grounds must observe the prohibition on promoting political parties, movements and associations in or around the venue, unless otherwise agreed with the Operator.
  42. Restrictions on the availability of certain products. In accordance with Act No. 65/2017 Coll., on the Protection of Health against the Harmful Effects of Addictive Substances, as amended (the “Act”), the availability of tobacco products and alcoholic beverages at O2 arena is restricted. Tobacco products (including electronic cigarettes and, where applicable, herbal smoking products) may not be sold to persons under 18. The sale of tobacco products and related goods is also prohibited during public events primarily intended for persons under 18. As O2 arena is a cultural venue and a catering establishment operated under a hospitality trade licence, alcoholic beverages may be sold and served there. However, alcoholic beverages must never be sold to persons under 18 or persons visibly affected by alcohol or another addictive substance. Alcohol sales are also prohibited during public events primarily intended for persons under 18. Events expressly designated as children’s events in the Organiser’s Instructions, or events where at least 75% of all tickets sold are children’s tickets (defined by age and/or height), are generally considered to be primarily intended for persons under 18. During public sporting events, the sale of alcoholic beverages is also prohibited, except for beverages containing no more than 4.3% alcohol by volume and wine. Public sporting events generally include events held as part of an official sports competition organised by a sports association registered in the Czech Republic, where sporting results are objectively measured.
  43. Smoking ban. Smoking, including the use of electronic cigarettes and similar devices, is prohibited throughout the indoor areas of O2 arena under applicable law.
  44. Obligation to comply with instructions. Visitors must comply with requests from the Organiser, Operator, an Authorised Person or another authorised person to stop conduct contrary to the Act, particularly Sections 8–10 and Section 18(1), or to leave O2 arena if they are smoking, visibly under the influence of alcohol or engaging in other activities contrary to the Act. If a visitor fails to comply with lawful instructions under this provision, the Operator may, in particular through an Authorised Person, remove the visitor without compensation, or request intervention by the municipal police or the Police of the Czech Republic to remove the visitor without compensation.
  45. Application of the Visitor Rules to other persons. These Visitor Rules apply, as appropriate, to spectators and visitors entering O2 arena on the basis of a document other than a ticket (for example, a wristband), unless the Organiser and Operator agree otherwise.
  46. Relationship between the Visitor Rules and the Organiser’s Instructions. The Organiser’s Instructions supplement these Visitor Rules.